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What is the job?
We are looking for a number of near native English speakers with near native German for a new challenging customer support job. The bilingual customer support agents will provide an excellent customer care in German and English to business partners of a leading IT giant. In this bilingual customer service job you will deal with both emails and inbound calls from resellers and will support them with renewing of licenses and other customer service or contract related questions. The resellers are highly important to our client's business so superior customer service is expected. As it is Business to business support your main hours will be from Monday to Friday.
Who is our client?
Our client is an absolute leader in IT- and outsourcing business that employs more than 60.000 specialists worldwide. The company is multinational and operating on a global base. The company headquarter is located in Germany and it is experiencing a high-speed growth and now new Bilingual customer service jobs have been created. If you are looking for a new exciting career opportunity in Germany and you are passionate about customer service, this job is ideally for you!
Who are we looking for?
To be considered for the job you must be near native in both German and English. Training will be fully in English and the majority of calls and emails are in German so if you don't speak both languages we can't help you! On top of that you have excellent phone manners, excellent typing skills and looking to live and work in Gutersloh.
Where is this language job based?
This bilingual job is based in Germany and to be more precise in a beautiful German city Gutersloh. Gutersloh is also considered to be a media and technology centre located in North-Rhine Westphalia near Bielefeld and is represented through numerous picturesque parks and gardens. It is also often called a little Nazareth in Europe because of its historical background. Gutersloh is just less than an hour away by train from major international airports such as Dortmund, Hannover and Muenster.
Interview process and salary
To get this job as a Customer Service Representative in Gutersloh you would need to pass some language and customer service related tests as well as a face-to-face interview. You would also get the flight reimbursed for the interview and 4 weeks and accommodation will be paid in case you are successful. Additionally you will receive a full technical training and get an annual salary of 23,000 Euro in this bilingual English German job.
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