Get similar jobs by email Register →
Be Part of It
This is a standout role within one of Portugal’s most enviable companies to work for due to the wide variety of employee benefits they offer. This client is a global outsourcing partner who represents some of the most well-known brands in the world. This particular client has a highly diverse workforce and offers a fun yet professional working environment, which includes company-owned accommodation.
As a Contact Centre Manager, you will work with our corporate client to make all the strategic decisions regarding the daily management and running of the contact centre. You will be responsible for a large operation of FTE, managing a team of supervisors. You will work with the ACM to achieve results and will be responsible for the planning of necessary actions (recruitment, training, IT development, logistic conditions.) Some of your daily tasks will include:
- Manage the Contact Centre Operation and being responsible for strategic decision making
- Defining and implementing action plans to achieve results
- Managing Profits and Losses
- Driving the Operational Results (SLAs and KPIs)
- Motivating the team (ACM, First Line Managers, CSAs) to deliver a service of excellence.
- Fluency in English
- Experience managing Contact Centre operations
- Experience with financial management: budget, margins, P&L
- Strong leadership skills
- Educated to a Bachelor Degree level
- Driven and motivated
- Good Communication skills
Up for the Adventure?
Then don’t hesitate to get in touch with us today!
Sorry, this job post it's no longer available
- Sales Team Leader (Contact Centre)
Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in...2 months ago
- French Customer Relationship Manager - Gutersloh
€24000 - 30000
Speak French? Have you been working in Customer Service for a while now but need to go the next step up? How about join the team in Gutersloh? We are looking for the n...about 2 months ago
- Finnish VIP Account Manager to Malta
€30000 - 45000
Onko sinulla näkemystä VIP-asiakkuuksien hoitamisesta? Oletko valmis joustamaan asiakkaan vuoksi ja panostamaan asiakkaisiisi ainutlaatuisen asiakaskokemuksen takaamis...2 months ago
- German + French Customer Relationship Manager - Gutersloh
€29000 - 31000
Job Summary Speak both German & French (with a good level of English)? Have you been working in Customer Service for a while now but need to go the next step up? How a...2 months ago
- French Speaking Customer Service in Sporting sector - Amsterdam
€1600 - 1630 per month
French speakers interested in sporting goods and sports itself - we would love to talk. A major sporting brand is looking for French speakers to join their customer se...3 days ago