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Fashion Customer Care Agent (German)

Job Description

Our client is a top company active globally in the fashion industry. To support their group, they are actively looking for native German speaking Customer Care Agents for their office based in Barcelona. Start date: ASAP!

The Job

In this position, the ideal candidate attends, by phone and by mail, to the Customer's inquiries. In more details, the job includes:

- Providing inbound assistance to customers via phone and email
- Providing information and support to customers about the products and orders
- Support the customer in the process of doing their online shopping
- Solving issues, complaints and queries
- Ensure high level of customer satisfaction and record information

The Profile

- Experience in customer facing roles is a plus
- Native level of German + intermediate level of Spanish + good command of English
- Interested by fashion, and fashion industry in general is a plus
- Young and dynamic personality
- Polite, excellent writing skills, and active listening skills
- Team oriented

The offer

- Start date: ASAP!
- Salary: 16.000 € gross per year
- Young, fun and dynamic work environment
- Multicultural team
- Great learning opportunities

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