Finnish Customer Service Agent

Job Description

Finnish Customer Service Agent

Northwich CW9 7RA

Permanent/Full-Time

16.5K + Bonus

The client:

Our Client is an internationally recognised company in the manufacturing business who is looking for an ambitious and motivated Finnish speaking customer service agent to join their team!

What you'll do:

• Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
• Handling overflow contacts from the UK team
• Responding to queries received via Social Media
• Assisting with quality scoring
• Occasional translations may be required
• Ensuring emails are responded within 24 hours
• Striving for first time resolution

What you'll need:

• Fluency in Finnish both written and spoken is essential
• Candidate must also be fluent in English
• Excellent telephone manner
• Attention to detail
• Excellent listening skills
• Flexible, reliable and trustworthy
• Able to work under pressure

Ref: BBBH1647