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Finnish Customer Service Agent

Job Description

Our client is looking for Account ManagersCustomer Service Agents and Up-Selling Agents all for their Existing Customers only.

Experience in Sales or Customer Service is great but it all comes down to your personality. So, whether you have the experience or not you can start your Career Here.

 

Account Managers

Customer Service Agents

Up-Selling Agents

 

Our Client is an International Promotional Products Company. They provide Expert Knowledge along with Excellent Promotional Products to Businesses and Companies Worldwide!

 

You Are:

·         Energetic

·         Approachable

·         Driven to achieve Targets

·         Calm under Pressure

·         Professional

·         Business Level Fluent in Finnish.

 

What our client offers:

·         Training with on-going Coaching and Support

·         Relocation Package (Hotel and Flight if you are coming from abroad)

·         Fun Environment

·         High Commission in Sales(paid Weekly)

·         Salary (paid Weekly)

·         Social Club

·         Perfect Attendance Bonus

·         Great working Hours- Monday to Friday-No Shift Work

·         Progression within National Pen

·         A Career

·         Referral Bonus for Employees- Earn up to €1500.00 PER successful referral. NICE

 

You will:

For Sales:

·         Phone customers from existing customer databases and generate sales

·         Manage your database of existing accounts

·         Call customers from existing mail orders received

·         Enter orders on your database and Up-sell to customers

·         Strengthen existing National Pen relationships with its high-value customers

·         Participate in product projects when required

·         Ensure that customer issues are dealt with in an efficient manner

·         Inform each customer of any new products

·         Verify the order and customer details on-line

·         Any other duties/projects as directed by Senior Management

 

You will:

For Customer Service:

·         Giving general information on products

·         Processing orders - telephone and mail

·         Up-Selling orders

·         Order status

·         Sample Product Requests

·         Customer complaints

·         Shipping issues (tracing orders; returns pick up etc.)

·         Finance queries (processing payments, invoice / statement queries)

·         Responding to faxes and letters from Customers

·         Translation and proofing

·         Any other duties/projects as directed by Management

 

You will:

For Up-Selling:

·         Calling customers from existing mail orders received

·         Entering & verify orders accurately on database

·         Use sales techniques to convince the customers to increase their order quantity

·         Working on projects to increase National Pens revenue from outbound call campaigns

·         Any other duties/projects as directed by Senior Management

Ref: 208

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