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Finnish Customer Service Agent to Malta, iGaming

Job Description

What will you be doing? 

You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed

Who are you?

  • A native or fluent Finnish speaker who can also speak/write English fluently
  • You have a positive and a can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently

What we offer:

Apart from our vibrant and sunny offices and smashing team, here is what we offer you: 

  • Relocation package including 2 weeks in a company apartment + paid flight tickets
  • Competitive salary
  • Private Health insurance
  • Company and team events
  • Learning and development opportunities 

Ref: Fin CS Malta

Location

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