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Finnish Customer Support Agent

Job Description

We are looking for experienced customer support agent to join an iGaming company based in Tallinn, Estonia 

 

Responsibilities:
  • Providing a professional and safe customer service experience to customers via live chat and email
  • Detecting technical issues and communicate those with other department and suppliers 
  • Having good knowledge of AML procedure and reporting of  any suspicious behavior accordingly
  • Adherence to responsible gambling and player protection routines and procedures
  • Taking care of customer accounts
To succeed you need to:
  • Have a true customer service approach
  • Thinking proactively
  • Be fluent in both written and oral Finnish and English
  • Be flexibility, willing to work shifts
  • Have Self-discipline: you are initiative to get started and you are persistent to see things through to a successful completion
  • And previous experience in the gaming industry a great plus

Ref: REF-2301

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