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Finnish Customer Support Agent to Malta

Job Description

About the Role

A Customer Support Specialist you will be 1st line Support for players wishing to contact the company with regards to various matters. These matters can include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.

Key Responsibilities

  • Handle customer queries through Live Chat and email
  • Escalating to relevant departments and following up on the resolution
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments
  • Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
  • Working closely with the VIP, Marketing and Risk/Payments department
  • Crediting bonuses & Free spins
  • Upselling the Brands promotions
  • Actively engaging customers in the view to increase player activity

Your Profile

  • Native Finnish and fluent English language skills (written and spoken)
  • Customer support experience
  • Previous experience from iGaming is a plus but not a requirement
  • Strong PC and internet skills
  • Very good problem-solving skills
  • Strong attention to detail
  • Strong team player
  • Good online attitude
  • Flexibility regarding work shifts
  • Availability to start with short notice

Our Offer

  • Awesome colleagues
  • Opportunity to develop new skills and grow a career in the business
  • Modern offices
  • Events and activities
  • Relocation support including flight tickets and 2 week accommodation
  • Basic salary + bonuses

Why Malta? 
Malta is the leading iGaming hub of the world and with its 320 days of sunshine it attracts business people from all over the world. In the iGaming industry there is a huge Scandinavian network and you will get a great chance to climb in your career and develop within your role. Malta offers a lovely climate, beautiful beaches and big career possibilities. Also great restaurants, bars and shopping.
Everything at a much cheaper price compared to the Scandinavian cities!

Ref: Fin to Malta


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