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Finnish L2 Tech Support Advisor with Swedish (Audio)

Job Description

Are you interested in the Audio Sector? 
We are looking for a Technical Support Advisor for one of our clients, a leading American company specialized in audio equipment.

Main tasks

-Take incoming user requests B2B (via telephone, email, voicemail, pager, log call details onto case management systems and provide response and resolution within SLA to customer)
-Solve requests/incidents that require a higher level of technical knowledge 
-Solve requests/incidents related to more specific products like Soundtouch
-Maintain knowledge and expertise associated with applications specific to Users.
-Progress / close service requests to a satisfactory conclusion on call management system. 
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to appropriate level
-Ensure contractual SLA is maintained.
-Respond to any reasonable task posed by the assigned manager
-Achieve an excellent customer satisfaction level

We offer:

-Full-time and long-term contract
-Salary: 16 038.40EUR gross/year + up to 1.920EUR gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided

 

Requirements

-Finnish native speaker
-Fluent Swedish and English
-Excellent customer care skills
-High IT knowledge in Wireless, Connectivity, Networking, Live Music and Audiovisual products
-Windows and Mac environment literate,
-Adequate professional experience
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Ability to implement and manage changes in processes
-Service passion 
-Responsible and independent work habit
-Good communication and team skills, flexibility and stress resistance

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Ref:

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