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Finnish + Swedish Technical Support

Job Description

Our client is an important BPO player established in Barcelona. They are currently looking for experienced candidates in IT helpdesk.

The Job

- Provide excellent customer support
- Answer incoming calls and help clients resolving their IT technical issues
- Follow up and solving L1 incidents
- Escalate incidents to L2 when unable to resolve
- Responding to incoming emails
- Ensuring that service quality levels meet expectations

The Profile

- High level of Swedish, Danish and English
- Proven experience in IT
- Experience in customer support
- Experience in technical support
- 1 year experience
- IT-minded
- Problem solving capabilities and excellent communication skills

The Offer

- Competitive salary (18.500€ / year)
- Life insurance
- International work environment
- Excellent training
- Excellent career growth opportunities
- A renowned and respected company



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