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Finnish Service Desk Specialist

Job Description

We are looking for you, who wants to work with Technical Support in Tallinn for a industry-leading IT company.

Do you want to live and work in one of Europe's oldest cities? Do you want to work in IT and customer support? Do you want to live in an IT-flourishing city and go public transport for free?

Duties:

- Be the first person to come in contact with customers
- Solve IT related issues via phone, chat and email
- Invite customers to participate in phone problem solutions
- Solve the customer's problems, both internally and externally in an efficient manner
- Coordinate all incoming requests for priority issues
- Validate customer details and different requirements for data access
- Be the face of the company and make sure your service is high-quality so that customer satisfaction gets the highest rating

Benefits:

- Help with finding accommodation
- Paid flights to Estonia and help with the move
- Help with immigration and registrations in the country
- Installation of internet in your new apartment
- Paid medical visits
- Free gym
- Free transportation to and from work
- Work with many other Scandinavians in newly built office space

To succeed in the role you should:

- Able to provide high quality service to customers by answering phone, e-mail and chat
- Advanced knowledge of the Finnish language
- Fluent in English
- Experience of IT or customer service jobs
- Have a genuine interest in the IT industry
- Be solution-oriented and good at being able to prioritize
- Be good at listening and having a positive attitude

Working in Tallinn

Tallinn has become a hub for IT companies all over the world and our client has set up an offshore office to provide exceptional support to customers! Tallinn is a great city and has developed rapidly over the last 10 years. The life style is cheaper than Scandinavian and this role promises a great salary for a comfortable life! There are many places for shopping, great nightlife, and excellent architecture.

Want to apply for this job? Send your English CV to nina@nordicjobsworldwide.com

Ref: Fin TS Tallinn

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