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Finnish speaking Customer Service Representatives - We at Manpower are currently recruiting for Bilingual Finnish and English speaking Customer Service Representatives on behalf of our client, American Express.
Responsibilities could include: * Providing excellent service to card members within different departments at American Express * Processing new account applications * Collection of outstanding monies on accounts * Re-educating clients as to American Expresses' processes and procedures * Updating and inputting data into relevant systems * Maintain and build excellent working relationships with internal and external customers * Provide a central point of contact for our corporate clients and first contact resolution on enquires, through both telephone and email communication.
Successful applicants must;
*Speak fluent Finnish and English language
*Meeting & exceeding customer expectations
*Strong customer focus
*Excellent customer service skills
*Strong negotiation and collection skills
*Excellent verbal and written communication skills
*Ability to deal with shifting priorities and high workloads
*Pro-actively seeks opportunities for improvement.
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