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Finnish speaking Customer Support Agent

Job Description

Finnish speaking Customer Support Agent

£18K per annum + Bonus + Benefits

Permanent Full-time

Newcastle upon Tyne

We have an exciting opportunity available with a global gaming company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in Finnish. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

Main responsibilities:

  • Provide assistance to the customers via telephone and email mainly.
  • Be passionate about the products
  • Share customer's feedback in order to improve the products and service provided.
  • Provide initial troubleshooting

Experience:

  • Fluent in English
  • Fluent Finnish is a must
  • Experience within the gaming sector whether is work experience or as a passion
  • Good communications skills as well as a team player.
  • Experience of working in a fast moving inbound customer service environment
  • Experience of dealing with online queries via email, phone or live chat
  • Work well within a fast paced team environment
  • Familiar with computer systems as well as social media channels.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr-recruitment . co . uk

Ref: BBBH3814

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