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Finnish Speaking Hardware Support Specialist to Lisbon

Job Description

We are looking for a Finnish speaking Escalated Hardware Support Specialist to join a technical team in Lisbon, Portugal. 

About our client

Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Their technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ ‘Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Why move to Portugal?

Portugal is famous for its warm weather, and generally the weather in Portugal is warm all year long. But depending on where you settle in the country, you will be able to experience weather differences. For example, if you settle in the south, the weather will be far more hot and dry than if you settle in the northern part of Portugal, where there is a more temperate climate. As in all other countries you will also be able to experience regional differences in Portugal depending on where in the country you choose to settle. In a city such as Lisbon, you will be able to experience a vibrant city life that offers shopping, historical and cultural experiences.

Key Roles and Responsibilities:

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues, There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level technical Escalation team, engineering groups and in country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and excellent customers skills.

Education and Experience:

  • A-Level Education / Leaving Certificate or equivalent
  • Relevant Technical qualifications
  • A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level
  • Able to communicate in English and Finnish language skills with complete accuracy and clarity, both verbal and written
  • Able to control interactions with customers using persuasion and influencing skills
  • Able to work under pressure and deal positively with difficult situations
  • Aptitude for understanding and troubleshooting technical problems
  • Able to convey sensitivity and a positive approach to customer needs
  • Can demonstrate effective interactive skills and ability to work as part of a team

Competencies:

Skills & Knowledge Essential:

  • Fluency in English and native or near-native Finnish speaker
  • Minimum of 1 year working in supporting electro-mechanical devices
  • Skill and competency at providing professional technical telephone support
  • Experienced at troubleshooting known/unknown technical queries

Skills & Knowledge Desirable:

  • Living and working experience in country of customer base
  • A European language in additional to the essential requirements above
  • Very good knowledge of current range of Xerox Products
  • A good and detailed knowledge of the Xerographic process
  • A good and detailed knowledge of Colour Printing Theory

Attributes:

  • Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation
  • Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets
  • Excellent team player with a committed approach to teamwork and customer responsibilities
  • Able to maintain and project a helpful and courteous attitude in any circumstances
  • Highly resilient under pressure and adaptable to unforeseen work demands

Job Location: Lisbon, Portugal
Starting date: As soon as possible

Sounds like a suitable challenge for you? Apply now!

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Ref: FinHardwareSupport

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