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Finnish Technical Support Agent

Job Description

Our client in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

They are a leading provider of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center our client provides services to more than 30 global multinational corporations.

RESPONSIBILITIES:
• Cooperation with our clients and providing the relevant information 
• Conduct customer calls as the main point of contact 
• Responsible for the correct data in the client database
• Support and help customer queries on a daily basis
• Develop and maintain good relationships with team members and client representatives

REQUIREMENTS:
• English and Finnish proficiency - Daily communication in English and Finnish
• Attention to detail 
• To be customer oriented 
• Analytical skills 
• Computer and e-mail skills, knowledge of Microsoft Office Excel, Word. 
• Ability to work in the Team 
• Knowledge of xml and Capital Markets can be an advantage

WE OFFER:
• Permanent contract
• Performance bonus
• Joining bonus 
• Meal vouchers
• Language courses
• Multisport card
• 5th week of leave
• Relocation Support (Initial Accommodation for 2 weeks)
• Expat Assistance Services for new joiners 
• Bike Friendly
• Modern offices in the center of Brno, 2nd largest city of Czech Republic

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

Ref: fin IT brno

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