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Finnish Technical Support Specialist (First level support)

Job Description

HR Globally Talent is an International Recruitment Agency based in Europe with representation worldwide and is now looking for a Technical Support Agent (Level 1) who wants to join an exciting opportunity in Czech Republic.

 

Our client provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise.

 

Responsibilities of the role:

 

As a Technical Support Agent you will be the first point of contact for the end users through Calls, E-mail, Web, and Chat and you will resolve end users issues and requests at the first level. The duties to be achieved will be:

 

  • Diagnose end user issues and troubleshoot all technical issues
  • Respond to email tickets and phone calls to resolve inquiries
  • Replicate the problems in a test setup
  • Collaborate with all the support team and vendors

 

 

Skills:

 

  • Native or Fluent Finnish Speaker with Fluent English
  • Aptitude for troubleshooting technical issues
  • Good Customer Service Skills
  • Good Pc skills and IT background

 

Apply!

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