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Finnish Travel Advisor

Job Description

Be part of it

This client works with international brands to deliver excellent customer service and support. Based in the stunning (and delightfully inexpensive!) city of Lisbon, Portugal they are currently looking for an Finnish speaker to provide customer support to one of their clients who operate within the hospitality industry. This is a superb organisation to be a part of as they promote growth, provide accommodation and offer a list of generous employee benefits!  

Your Challenge

Your role would be to provide customer support via phone, e-mail and live chat. This will involve answering and dealing with any queries or problems that customers experience and will require an understanding, patient individual with problem solving abilities. You will also be getting add-on sales from customers, so a level of sales ability is required. Daily tasks you will undertake include:

  • Communicating with customers via phone, e-mail and live chat
  • Being presented with problems and having to work out how to overcome them
  • Persuading customers to purchase add-on sales
  • Being able to work independently and effectively

Your Resume

  • Fluency in Finnish and high level of English (training will be in English)
  • Proven customer service experience in a service driven environment (telesales advantageous)
  • Highly proficient with computers
  • Professional phone manner
  • Patience, empathy and understanding in order to deal effectively with customer problems
  • Ability to think outside the box with regards to problems solving


  • Flexible contact options starting at 12 months
  • 6-7 weeks paid training
  • Travel/tourism qualification obtained after training
  • No probation period so bonuses are available from the outset
  • Variety of bonuses available
  • Subsidised foundation language courses available (Portuguese and Spanish)
  • Numerous subsidised social activities
  • Access to companywide parties/networking opportunities
  • Annual return airline ticket
  • Subsidised accommodation
  • Opportunities for growth within the company

Relocation Package

A relocation package will be provided for any successful candidates coming from a different country. This would include:

  • Airport transfers
  • Reimbursement of initial flight to Lisbon
  • Access to support from both the company and the Delegate team

Ref: 2403


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