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Fitness and Health Support Specialist with French and English

Job Description


TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

The leader of in-home fitness programs and nutritional products is on the lookout for top-notch talent.

Join our NEW team! Help people achieve their goals and enjoy a healthy, fulfilling life! 

Your responsibilities:

  • Professionally handle and document incoming requests from customers (phone, chat, email) and ensure that issues are resolved both promptly and thoroughly
  • Process new orders, offer upsells and deliver retention techniques
  • Efficiently gather customer information and provide accurate, valid and complete information to the clients’ requests
  • Provide quality service and support in a variety of areas including, but not limited to: Billing, Order Status, Application Troubleshooting and Account cancellation
  • Achieve moderate productivity goals while maintaining a high level of customer service satisfaction

Our requirements:

  • Fluent in French (C1) and a very good level of English (B1)
  • Pleasant and friendly attitude and strong listening skills
  • Communicate clearly and professionally, both verbally and in writing
  • Ability to adapt to fast-learning-ever-changing environment 
  • Efficiently navigate tools and software
  • Problem solving mindset, constantly looking to find ways to improve performance and process that positively impact customer satisfaction and efficiency 
  • Align with core company policies, procedures and values, work with passion and enthusiasm 
  • College education, experience with shifting schedule and working irregular hours will be considered as an advantage

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment (Relax zones, PlayStation and billiard corners)
  • Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Employee referral bonuses
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!




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