Fluent Czech and IT skills? New job role in Greece!

Job Description

Company

A global leader in Customer Contact Management Solutions and Services in the multilingual sector delivers multi-channel support to their clients across Europe. They provide professional services in Customer Support, Technical Support, and Sales Support. The company  is located in  Athens and has 2500 employees. Now,  they are looking for candidates to start with them very soon.

Requirements

• Fluent Czech and English
• Help desk, customer service, and support experience
• Microsoft Windows, OS expertise level -  “Advanced User”
• Basic knowledge of current Anti-Malware and Firewall products
• Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)
• Disciplined, systematic - problem solving skills required

Responsibilities

• Providing customer support by phone, email ,or chat
• Diagnosing the issue and provide a path to resolving inquiries
• Logging calls from customers into Contact Management System
• Demonstrating a high level of customer service when helping a customer
• 1st line technical support

Benefits

• Good basic salary
• Flight ticket provided
• Taxi transfer from the airport
• 2 weeks free hotel accommodation (breakfast included)
• Free Greek language courses
• Extra paid if you work on Sundays, on Greek Holidays or Overtime
• 2 extra full salaries paid per year
• Training provided (paid)
• International working environment
• On-site canteen (discounts for employees)
• Welcome event

Ref: DK 169163