Fluent French speaker with IT skills? Permanent position in Krakow

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Responsibilities

• Providing customer support by phone, email ,or chat
• Diagnosing the issue and provide a path to resolving inquiries
• Logging calls from customers into Contact Management System
• Demonstrating a high level of customer service when helping a customer
• 2^nd  line technical support

Requirements

• Native French and Fluent English
• Help desk, customer service, and support experience
• Microsoft Windows, OS expertise level -  “Advanced User”
• Basic knowledge of current Anti-Malware and Firewall products
• Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)
• Disciplined, systematic - problem solving skills required

Benefits

• 2 week free accommodation
• Gym membership
• Life and health insurance
• Lunch vouchers
• Permanent job contract
• Performance bonus
• Supplement for picked language course
• Bonus of 200-300 PLN for 2 weeks holidays per year
• Bonuses for Christmas, b-days, weddings,  etc.
• Opportunity to grow in your career
• Low cost of living
• Professional training provided by experts

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Keywords

French, fluent French, fluent English Call center, customer services, IT analyst, Language job, administration, technical support, helpdesk, Krakow 

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