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French Advisor for a Collections Project

Job Description

Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.

 

About our project

Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals. The group has over 150 employees up to date and has financed over € 500 million in loans.
 

Your future project

As a French Advisor for a Collections Project – Lisbon, Portugal, you will:

  • Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls
  • Advise and answer the client questions about the product
  • Present, promote and sell products using solid arguments
  • Management of emails of inquiries, incidents, and claims of customers
  • Receive and classify the requests and documentation of new clients
  • Provide support in the integration and adaptation of business processes
  • Collect information for the entity's area of ​​operations.

 

We are looking for

  • Native or Proficient French and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or a credit recovery experience is a plus
  • Analytical Capability and the Credit Cycle Overview
  • For non-EU residents, it is mandatory to have a valid work permit.

 

We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.

 

Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.

Ref: FR/Colle

Location

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