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Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.
About our project
Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals. The group has over 150 employees up to date and has financed over € 500 million in loans.
Your future project
As a French Advisor for a Collections Project – Lisbon, Portugal, you will:
- Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls
- Advise and answer the client questions about the product
- Present, promote and sell products using solid arguments
- Management of emails of inquiries, incidents, and claims of customers
- Receive and classify the requests and documentation of new clients
- Provide support in the integration and adaptation of business processes
- Collect information for the entity's area of operations.
We are looking for
- Native or Proficient French and fluent English (minimum level B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or a credit recovery experience is a plus
- Analytical Capability and the Credit Cycle Overview
- For non-EU residents, it is mandatory to have a valid work permit.
We offer you
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.
Life at our company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon- Portugal.
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