Connecting to LinkedIn...

Get similar jobs by email Register →

FRENCH AND GERMAN Account Manager

Job Description

FRENCH AND GERMAN Account Manager

Duration: Permanent

Job Purpose:
You are a high performing customer orientated account manager, who will take full responsibility for a portfolio of the company’s Swiss partners. Focused on delivering superior customer experience, meeting and exceeding business targets, reducing churn and increasing renewals. With your proactive, collaborative and solution oriented style, you will excel at delivering optimum satisfaction levels to our partners through inbound and proactive outbound activities.

Key Responsibilities include: 

  • Manage the business relationship for a portfolio of diverse clients, providing product insight and support to ensure the best client experience for our partners
  • Engage with company’s partners and conduct regular reviews to provide the highest level of customer service
  • Actively contribute to maximising product usage and promote additional options and flexibility to help partners achieve and improve their targets and deliver renewals
  • Work in close collaboration with customer service and partner relations contracting teams to deliver product enhancements and new requests
  • Gather all data on concerns, determine root cause and seek out solutions or escalate as needed
  • Proactively identify other areas of improvement to enhance the overall customer experience
  • Gather & input accurate data into the CRM database

Essential Competencies/ skills : 

  • Track record of delivery in customer service or sales environment (2 - 3 years)
  • Fluent (written/oral) in German, working proficiency in English
  • Fluent or working proficiency in French would be a great plus
  • Strong organisational, time management and problem solving skills in a dynamic environment
  • Strong relationship building and influencing skills
  • Ability to work autonomously and collaborate effectively in a team
  • Enthusiastic self-starter & engaging communicator (oral & written)
  • Efficient using MS Office, experience with CRM tools an advantage
  • To best serve our partners, you would be expected to work Swiss office hours & entitle to Swiss public holidays

Ref: 22425

Location

Similar Jobs