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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||French & Spanish Customer Service Specialist|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||£21000.00 - £22000.00 per annum + bonus + benefits + travel allowance|
|Date Posted||11 months ago|
French & Spanish Customer Service Specialist
Permanent Full Time
£22K + bonus + benefits + travel allowance
Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.
- To receive incoming calls from customers; managing chats, social media comments and emails.
- Provide first level technical support and if required escalate to Technical Support when applicable
- Identify sales opportunities from inbound calls and pass to sales team.
- Update and ensure the internal database is accurate.
- To perform other work related duties as assigned.
- Fluent in French AND Spanish is a Must
- The candidate should be customer focused, have excellent communication and organisational skills.
- Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
- The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
- Interest in gaming would a big plus
- Experience within online communities would be advantageous.
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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