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French & Spanish Customer Service Specialist

Job Description

French & Spanish Customer Service Specialist

Sunbury-on-Thames

Permanent Full Time

£22K + bonus + benefits + travel allowance

Our client, an international company, is seeking to appoint a French AND Spanish Customer Service Specialist. The successful candidate will be responsible for calls, chat, and email queries in a professional, friendly, and efficient manner.

Key Tasks

  • To receive incoming calls from customers; managing chats, social media comments and emails.
  • Provide first level technical support and if required escalate to Technical Support when applicable
  • Identify sales opportunities from inbound calls and pass to sales team.
  • Update and ensure the internal database is accurate.
  • To perform other work related duties as assigned.

Key skills

  1. Fluent in French AND Spanish is a Must
  2. The candidate should be customer focused, have excellent communication and organisational skills.
  3. Ideally 1 year experience of dealing with customers on the phone and via email in an administrative/office-based role
  4. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
  5. Interest in gaming would a big plus
  6. Experience within online communities would be advantageous.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH3730

Location

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