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French Contact Center Officer

Job Description

ROLE TITLE:  French Contact Centre Officer      


Brief overview of the role of the candidate:

The primary role of the French Contact Centre Officer is to support our French speaking customers throughout their customer journey, from account opening to saving and investing through the company`s platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

Duties and responsibilities:

•             Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status

•             Answering incoming calls and responding to customer emails and secure messages

•             Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information

•             Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details

•             Updating customer information, checking customer details and accounts through the Bank’s systems

•             Supporting the Bank’s marketing and commercial plan by promoting our savings and wealth products

•             Other duties as may be determined from time to time by the Contact Centre Manager

Required knowledge, skills and experience:

•             Excellent verbal and written communication skills in both French and English

•             Good attention to detail

•             Business oriented and customer centric attitude

•             Ability to work on own initiative with minimal supervision

•             Flexibility with regard to tasks and working hours

•             Previous experience in a customer service role will be considered as an asset

•             Basic knowledge of banking and financial products is desirable

Ref: 46753


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