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French Credit Collections Specialist

Job Description

French Credit Collections Specialist

Location Dundalk, co Louth

Our client strives to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.
With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

You will be required to sell a range of products to existing business customers. In doing so, you will provide our customers with a professional and courteous service, whilst establishing long-term customer relationships.

Summary

The main responsibility of the role is to maintain a ledger of high volume / low value accounts, reduce aging and document disputes.

Principle Responsibilities

  • Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
  • Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
  • Daily customer calling using automated telephone dialing system
  • Document customer comments re: payment date / disputes etc.
  • Ensure requested paperwork / documentation is forwarded to customers.
  • Assist cash application team to ensure payments are processed onto correct customer account.
  • Report issues to line manager to resolve problem accounts.

Skills

  • Verbal and written skills in English
  • Fluent in French 
  • Good telephone manner: courteous, clear speech, good call management, assertive.
  • Computer literate: excellent keyboard skills, familiar with different on-line database packages.
  • Ability to analyze a problem quickly and resolve it following procedures
  • Need to demonstrate good time management, and good housekeeping
  • Must demonstrate ability to work well in a team contributing to the team’s goals.

Education and Experience:

  • Previous accounts / collections (high volume/low value accounts) / credit control experience.
  • Knowledge of Windows environment
  • Knowledge of Oracle an advantage

Competency Profile

  • Analytical
  • Problem solving
  • Results Focus
  • Customer Focus
  • Communication skills
  • Ability to work on own initiative
  • Flexibility
  • Organized

Working hours: Day Shift, Monday to Friday only. 39.5 hrs. per Week.

What we offer:

  • This position is based in our Dundalk office
  • Competitive Salary plus commission
  • Incentives and vouchers
  • Relocation package: Flight ticket covered up to €150.00 plus 2/4 nights’ accommodation
  • Staff discounts (for example reduced Gym membership)
  • Sports & Social Club
  • Subsidized Canteen

Ref: 8653

Location

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