French Customer Consultant to Barcelona

Responsibilities

Contact Management:

• Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers
• Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
• Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
• Update tickets in accordance with proper logging procedures
• Ensure correct presentation of the client's corporate and brand images in all interactions

Knowledge Management:

• Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
• Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions
• Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures

Profile

You are/have:

• Native speaker with fluent English
• Great teammate
• Willingness to learn and apply new technologies
• Analytical skills with demonstrated problem solving ability desired
• Ability to operate in high pressure situations
• Good technical skills and knowledge preferable
• Excellent communication skills

Conditions:

• Competitive salary
• Schedule: Monday-Friday, 39 hours per week
• Permanent contract
• Excellent, ongoing training and mentoring
• Relocation package including flight, accommodation, etc (if you are living abroad)

Would you like to apply for this position?