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French Customer Consultant to Barcelona
Recruiter Name | Nordic Jobs Worldwide |
Job Title | French Customer Consultant to Barcelona |
Our Reference | FR2BARCA |
Industry | |
Location | Barcelona |
Date Posted | over 1 year ago |
Expiry Date | 2019-07-29 |
Job Description
French Customer Representative in Barcelona
Our client is an internationally acclaimed outsourcing business. Many succesful organisations have transferred their service departments to our client so they can focus on their core-business.
As a French Customer Representative you are able to boost your career by representing a world-famous brand, while working within an multicultural, ambitious team in sunny Barcelona!
Responsibilities
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
- Update tickets in accordance with proper logging procedures
- Ensure correct presentation of the client's corporate and brand images in all interactions
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
Profile
You are/have:
- Native speaker with fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
Conditions:
- Competitive salary
- Schedule: Monday-Friday, 39 hours per week
- Permanent contract
- Excellent, ongoing training and mentoring
- Relocation package including flight, accommodation, etc (if you are living abroad)
Would you like to apply for this position?
Ref: FR2BARCA
Expired Job
Sorry, this job post it's no longer available
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