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French Customer Relationship Representative

Job Description

Customer Relationship Representatives – French

Location – Athlone


Position type: Permanent


Our client is a global provider of medical technologies in Athlone. Your role will be to manage the day to day Customer Service activities including process of orders.


Key Responsibilities of French Customer Relationship Representatives 

- Call handling

- Query and complaint management

- Liaison with warehouse / monitor delivery performance

- Backorder management

- Sales support

- Liaison with Accounts Receivable

- Price management and control

- Customer master data maintenance

- Recall support

- Back up to Customer Service Administrators


Key Relationships

- Demand Planning team

- Warehouse

- Sales and marketing organization

- Customers both internal and external

- EMEA HQ Support functions (HR, IT, Legal, Customer Service)

- QA/RA dept.

- Account department

- External service providers

Disciplines/Qualifications required:


Essential Skills of French Customer Relationship Representatives 

- Fluency in French and English

- Previous Customer Service experience

- Relevant 3rd level qualification

- High level of accuracy

- Strong attention to detail

- Good computer skills; knowledge of Microsoft Office tools and SAP an advantage

- Excellent communication skills

- Professional telephone manner

- Strong service orientation

- Ability to build strong relationships with customers and internal colleagues

- Self Starter / ‘Can Do’ approach

- Time management & organisational skills

- Goal orientated

Ref: 11224


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