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French Customer Service Representative

Job Description

French Customer Representative agent

Our client is open-minded, sociable and proactive people who are business orientated and have a keen interest in IT. You will be given the opportunity to forge a career in an international and continuously growing company based in the centre of sunny Barcelona. The partners that they work with are world famous brands from the worlds of IT and technology, digital marketing, online advertising and social media.


Why move to Barcelona?

Barcelona is a beautiful city and is the capital of the Catalonia region of Spain.The city is famous for its art and fine architecture, and of course football. Barcelona has 4.7 million inhabitants and the city has both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It is also no secret that Barcelona has a fantastic nightlife and good shopping opportunities.



  Provide first class customer satisfaction at all times by taking necessary steps to assist and
support our customers

  Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while
creating and logging tickets into the system

  Make outbound contacts to consumers (via telephone and email) in response to generated
issues by following up with additional information or updates

  Update tickets in accordance with proper logging procedures

  Ensure correct presentation of the client's corporate and brand images in all interactions


Knowledge Management:

  Attend all trainings to gain expert knowledge and understanding of all products and
procedures relevant to the service

  Provide proactive feedback to team leaders regarding new solutions, potential escalations
or service issues in order to proactively find solutions in cooperation with the company

  Improve knowledge database by assisting in the documentation of product FAQ and
updating evolving procedures



  Native speaker with fluent English

  Great teammate

  Willingness to learn and apply new technologies

  Analytical skills with demonstrated problem solving ability desired

  Ability to operate in high pressure situations

  Good technical skills and knowledge preferable

  Excellent communication skills



•  Fixed salary + bonus

  Relocation package including flight, accommodation, etc (if you are living abroad)

  Excellent, ongoing training and monitoring

  Multicultural environment

  Discount in language courses



Ref: 32306


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