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French Customer Representative

Job Description

CUSTOMER REPRESENTATIVE

 

Responsibilities:

  Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers

  Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system

  Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates

  Update tickets in accordance with proper logging procedures

  Ensure correct presentation of the client's corporate and brand images in all interactions

 

Knowledge Management:

  Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service

  Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines

  Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures

 

Requirements:

  Native speaker with fluent English

  Great teammate

  Willingness to learn and apply new technologies

  Analytical skills with demonstrated problem solving ability desired

  Ability to operate in high pressure situations

  Good technical skills and knowledge preferable

  Excellent communication skills.

 

Conditions:

•  Salary: Fixed salary + bonus

  Relocation package (if you are living abroad)

  Excellent, ongoing training and monitoring

  Multicultural environment

  Discount in language courses

 

 

***The recruitment processes and people involved in them (both recruiters and Project

Managers) will not discriminate any candidacy because of age, disability, ethnic, marital

status, gender, nationality, ideology, politic, race, religion and sexual orientation. ***

 

Ref: 32306

Location

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