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French Customer Representative - Spain

Job Description

French Customer Representative agent

Our client is open-minded, sociable and proactive people who are business orientated and have a keen interest in IT. You will be given the opportunity to forge a career in an international and continuously growing company based in the centre of sunny Barcelona. The partners that they work with are world famous brands from the worlds of IT and technology, digital marketing, online advertising and social media.

Responsibilities:

•  Provide first class customer satisfaction at all times by taking necessary steps to assist and
support our customers

•  Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while
creating and logging tickets into the system

•  Make outbound contacts to consumers (via telephone and email) in response to generated
issues by following up with additional information or updates

•  Update tickets in accordance with proper logging procedures

•  Ensure correct presentation of the client's corporate and brand images in all interactions

 

Knowledge Management:

•  Attend all trainings to gain expert knowledge and understanding of all products and
procedures relevant to the service

•  Provide proactive feedback to team leaders regarding new solutions, potential escalations
or service issues in order to proactively find solutions in cooperation with the company

•  Improve knowledge database by assisting in the documentation of product FAQ and
updating evolving procedures

 

Requirements:

• High/native level of French plus fluent English

(European passport or residency permit in Spain is mandatory)

•  Great teammate

•  Willingness to learn and apply new technologies

•  Analytical skills with demonstrated problem solving ability desired

•  Ability to operate in high pressure situations

•  Good technical skills and knowledge preferable

•  Excellent communication skills

 

Conditions:

•  Fixed salary + bonus

• Relocation package

•  Excellent, ongoing training and monitoring

•  Multicultural environment

•  Free language courses

• Discounts for employees

Ref: barcfre

Location

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