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French Customer Service agent

Job Description

We are now looking for French Speakers in Sunny Lisbon and Porto, Portugal for our international client.

Located in our central Lisbon and Porto office, you will be integrated into a multicultural team providing helpdesk support to a global French market.

 

About the position:

The Customer Engagement Network teams manage a variety of inbound customer servicing interactions, providing extraordinary customer care to individual consumer and corporate customers. 

Your main tasks include:

• Support a variety of inbound customer servicing;

• Cross-selling and up-selling calls for existing customers who may have questions related to their card product(s);

• Basic balance inquiries;

• Requests for account maintenance;

• Assistance with fees assessed;

• Information on product features and online/mobile services;

• Assistance with disputing a charge;

• Inquiry regarding card usage or card replacement;

• Customers call back for follow-up or service recovery;

• Engage with customers and resolve where possible customer dissatisfaction or escalation calls.

 

Requirements:

Fluent Speaker in French and high level of English

Very good communication skills

Enthusiastic, dynamic and team player

Organized, accurate, and professional


Benefits:

Fixed salary + bonus

Meal allowance

• Private health insurance

• 22 vacation days 

• Relocation package including flight, accommodation, etc (if you are living abroad)

• Training is fully paid and is included in the contract

• Career opportunities and a great working environment

 

If you are interested in this position, please do no hesitate to send your CV in English to: morgane@multilingualjobsworldwide.com .

 

Ref: 32411

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