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We are now looking for French Speakers in Sunny Lisbon and Porto, Portugal for our international client.
Located in our central Lisbon and Porto office, you will be integrated into a multicultural team providing helpdesk support to a global French market.
About the position:
The Customer Engagement Network teams manage a variety of inbound customer servicing interactions, providing extraordinary customer care to individual consumer and corporate customers.
Your main tasks include:
• Support a variety of inbound customer servicing;
• Cross-selling and up-selling calls for existing customers who may have questions related to their card product(s);
• Basic balance inquiries;
• Requests for account maintenance;
• Assistance with fees assessed;
• Information on product features and online/mobile services;
• Assistance with disputing a charge;
• Inquiry regarding card usage or card replacement;
• Customers call back for follow-up or service recovery;
• Engage with customers and resolve where possible customer dissatisfaction or escalation calls.
• Fluent Speaker in French and high level of English
• Very good communication skills
• Enthusiastic, dynamic and team player
• Organized, accurate, and professional
• Fixed salary + bonus
• Meal allowance
• Private health insurance
• 22 vacation days
• Relocation package including flight, accommodation, etc (if you are living abroad)
• Training is fully paid and is included in the contract
• Career opportunities and a great working environment
If you are interested in this position, please do no hesitate to send your CV in English to: email@example.com .
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