Connecting to LinkedIn...

Get similar jobs by email Register →

French Customer Service agent

Job Description

Dreaming of living in Lisbon or Porto? Are you FRENCH speaker and do you have a passion for providing excellent customer care? 

Would you like to work in a fun, multicultural team in the centre of the city? If so, we have a great job opportunity for you to kick-start your career in Portugal!

 

Our client: 

Our client is an international expert in extraordinary customer experience solutions and collaborates with many world-famous brands.

They are now looking for a French Customer Advisor to join their ambitious team in sunny Lisbon or Porto.

 

About the position:

The Customer Engagement Network teams manage a variety of inbound customer servicing interactions, providing extraordinary customer care to individual consumer and corporate customers. 

Your main tasks include:

• Support a variety of inbound customer servicing;

• Cross-selling and up-selling calls for existing customers who may have questions related to their card product(s);

• Basic balance inquiries;

• Requests for account maintenance;

• Assistance with fees assessed;

• Information on product features and online/mobile services;

• Assistance with disputing a charge;

• Inquiry regarding card usage or card replacement;

• Customers call back for follow-up or service recovery;

• Engage with customers and resolve where possible customer dissatisfaction or escalation calls.

 

Requirements:

Fluent Speaker in French and high level of English

Very good communication skills

Enthusiastic, dynamic and team player

Organized, accurate, and professional


Benefits:

Fixed salary + bonus

Meal allowance

• Private health insurance

• 22 vacation days 

• Relocation package including flight, accommodation, etc (if you are living abroad)

• Training is fully paid and is included in the contract

• Career opportunities and a great working environment

 

Sounds interesting? Send your English CV to: morgane@multilingualjobsworldwide.com 

 

Ref: 32411

Location

Similar Jobs