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French Customer Service in Tourism Sector

Job Description

Near-native and outgoing French speakers wanted for a fast growing and exciting customer care team here in Cork.
Your enthusiasm and customer focused attitude is what we’re looking for here along with excellent communication skills.
This is a 40-hour week position in Cork with an extremely proud Irish company that has office locations around the globe.
Shift work is involved to make sure you can work with this, along with a great competitive salary, relocation package & bonus structures. 

What will you do in this job?
Your day-to-day will consist of dealing with French-speaking customers and helping them with any questions/queries about bookings and/or exiting. The customers you will be dealing with will mainly be looking for advice on their travel plans so confidence is key here.
But wait – the fun doesn’t just stop there – our client (your new boss) invites you to become creative in helping customer problems (no need to stick to a script like a robot).
Throughout your overall service, our client’s aim is for you and your team members to deliver the best of the best customer service and to ensure that customers have the best advice and holiday’s they can.

Who will you be working for? 
Our client is an International Irish owned Outsourcing Company that provides customer care and technical support solutions to a number of countries worldwide. They are constantly growing, and thanks to that we can offer you this job in customer service once you speak French of course.
The project that they are looking for you to be a part of is for of exciting travel/holiday consulting company that you will definitely have heard of if not used before.

Who are we looking for?
First of all, we are looking for a near-native French speaker, so who has a good level of English. You have excellent oral and written skills in both French and English
It would be great if you had previous experience in customer service where you spoke both French and English and you are flexible as our client is looking for someone to work in shifts between and you will be asked to work the odd weekend.
You are target driven, enthusiastic and to have been known to have a bubbly personality and you have therefore great time management skills.
 Lastly, we ask That you are a good multitasker as you will be required to support a number of clients on a B2C level.

Where would you be working? 
This particular French speaking Customer Service job is based in the beauty that is Cork, a county that is proud in supporting the GAA (football, hurling, rugby) The list goes on, but the games all come action packed and full of excitement, you will find yourself loving them too. Cork is already home to a number of multilingual people, so imagine the diverse and multicultural environment that awaits you, all those amazing people that are waiting to meet you, that can go with you in exploring the beauty that is Cork. 

Interview & Salary
The interview process will start with a quick phone interview, followed by a French Language test. Next, you will be invited to sit an interview with the HR Manager via Skype.
There is a highly competitive salary along with a relocation package of 2 weeks paid accommodation OR €285. We’re not finished there, you will also receive additional benefits such as €600 in travel vouchers per year. Not forgetting the annual bonus of up to €1000 based on your performance of course.

What are you waiting for? Apply Today & if you should have any questions feel free to get in contact with us on +353 15 24 24 20.

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Ref: JN -122017-2553


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