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French Customer Service Angel

Job Description

Be Part of It

Created in 2008 in France, this company prides itself on the idea of not having to own a car in a city environment, they want to make travel possible in every different way whether that be car sharing, short-term rentals or taxis. Using their app, you can discover all the travel options around the particular city you are in and chose the best option. This exciting company are looking for French speakers for their office in Berlin to help clients and customers with their booking options.

Your Challenge

You will be representing this travel company who have been developing rapidly and now have customers all over the world. You will be responsible for a wide range of customer’s requests. They are seeking an open-minded and creative individual who is looking for international experiences and work within a fun environment. Some of your key responsibilities will be:

•Handling all phone calls and emails in an efficient and effective way

•Advise customers on different booking options

•Maintaining and updating internal software information

•Handle administrative tasks, e.g. fines, letters and reimbursements

•Provide solutions to any problems that the customers may be facing

•Contact customers assisting with their first use of the service

Your Resume

•Fluency in both French and English

•Educated to degree level

•Previous experience within a contact centre environment would be a bonus but not essential

•Knowledge of the travel industry would also be advantageous but not necessary.

•Excellent communication and listening skills

•An all-round team player

Up for the Adventure?

Then get in touch with us today, we can’t wait to hear from you!

Ref: 3829


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