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French Customer Service Representative

Job Description

We are now looking for French Speakers to Amsterdam, Netherlands for our international client.

As one of the largest global players in the contact centre industry, with over 120,000 employees worldwide, we’re passionate about delivering great customer experiences in 58

languages and from more than 150 locations around the globe.


About the position:

As a customer support agent, you will be the first point contact to resolve customer enquiries on behalf of one of the world’s leading provider of power tools via telephone, email and chat.

Your main tasks include:

  • Answer on enquiries via phone, email or chat.
  • Assist customers with price, delivery and invoice information.
  • Processing orders on a daily basis.
  • Enter pick-up orders for repairs.
  • Processing complaints, returns and credits.
  • Support with information on products, promotions and applications.
  • Answer and follow up on customer enquiries.
  • Handle and resolve carrier escalations.
  • Achieving call quality and customer satisfaction.



  • Fluent Speaker in French and high level of English
  • Very good communication skills
  • Enthusiastic, dynamic and team player
  • Organized, accurate, and professional
  • Customer service experience is a plus



  • Competitive salary
  • Relocation package (if you are living abroad)
  • 25 days holiday
  • Multicultural environment



Ref: 32399


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