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French Customer Service Representative - Dublin

Job Description

French Customer Service Representative wanted here in North Dublin for a well-known client of ours. A client that can offer real career progression opportunities for you abroad.
Work on the French Customer Service team helping user/customers navigating through the client's online e-commerce website, helping them with any issues they may have and ensuring delivery and refunds (where needed) are met within a timely manner.
All you need is a near native level of French, Good English and a minimum of 6 months experience in Customer Service.

Your Tasks:
  • Responsible for taking inbound calls from customers - helping them with any website issues, purchasing quests etc.
  • You will handle delivery issues, refunds and work on some light troubleshooting issues with the client's website.
  • You will need to track and document issues customers have been having in order to help with future training and to improve the customer experience.

Our Client:
Work for the worlds #1 customer experience driven outsourcing giant here in North Dublin, Ireland. There is a strong promise of career progression here as 80% of promotions come for the internal team. Amazing teams, company benefits and employer right here in Dublin.

Main Requirements:
You will need the following in order to qualify for this job:
  • Near native French
  • Good level of English
  • Excellent communication skills (written & verbal)
  • 6-12 months customer service experience
  • Customer Focussed
  • Good computer skills
  • Strong multitasking skills
  • Highly motivated
  • OK with working in shifts
Where is the job located?
Dublin - Ireland.
Work in Irelands buzzing capital - a city that can't wait to be explored. You will be surrounded with a rich history, a multitude of exciting cultures and an amazing social life.

Interview & Salary:
You will be sent a language test (French), be asked to sit a Skype interview with the hiring manager and if successful you will be invited for 1 more Skype/Phone interview.
Salary: you can expect to earn between €25,000 - €26,000 gross per annum. Along with this, there is a number of great company benefits (life assurance & health plan)

Ref: JN -072018-2718


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