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French Customer Service Team Manager

Job Description

French Customer Service Team Manager France

Our client is looking for an experienced Team Manager to play a key role in our multinational contact centre.

We are looking for a customer oriented individual with great attitudes and high on energy to join our growing, fun and dynamic company, situated in the heart of Dublin.

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Our client is the leading European player in the leisure gift market offering over 180 000 unique experiences to create unforgettable memories.

Job Purpose:

You will build, develop & lead one of our 2 French teams with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where we take responsibilities across the customer service teams.

 

Key Responsibilities include:

  • The Team Manager oversees daily activities of their team of 12-18 people
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually  improve best practice processes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

Essential Competencies/ skills:

  • Previous management experience is essential (2+ years)
  • Fluent (written/oral) in English
  • Fluent (written/oral) in French
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Project management
  • Metrics analysis
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance
  • Training skills

Ref: 23345346

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