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French Customer Support Agent

Job Description

French Customer Support Agent

£19K per annum + Bonus

Permanent Full-time Immediate Start

North West London

We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in French. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

Two separate shift rotations: Tue - Sat and Sun - Thurs

Shifts will also rotate bi-weekly between 8am - 4pm and 10am - 6pm

Main responsibilities

* Efficiently and effectively handle queries from customers.

* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

* Liaise with other areas of the company as well as any relevant third parties through appropriate channels

* Identify and assist to resolve issues arising from customer contact.

* Achieve daily targets.

* If required, provide support to other teams

* Assist in providing initial training to new customer support agents as and when required

* Actively participate in weekly team meetings and business update briefs

* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.


* English and French fluent

* Shifts rotation including weekends!

* Flexible to the changing demands of an ecommerce environment

Fast learner, with the ability to get up to speed with product & systems processes quickly.

* Experience of working in an inbound customer service environment

* Experience of working in a fast moving contact centre.

* Experience of dealing with online queries via email, phone or live chat

* Passionate about customer service.

* Work well within a fast paced team environment

* Good computer literacy and keyboard skills

*Excellent communicator, with exemplary written and spoken English

Please note:

* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH1610


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