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This role is with a Global office supplies company who operate internationally in a number of different countries. They are currently recruiting for their Krakow offices and looking for a French speaking customer service executive. This global company offers a diverse and professional workplace with above average salaries in relation to the location, in this case the beautiful Krakow, Poland! Their office is located in a modern business park which is the central business hub in Krakow.
Our client is in search of someone who is not only a fluent French speaker, but who also has excellent communication skills and can deal with customer issues effectively. Other things you will be doing will include:
• Providing support via telephone, online chat, email to customers having issues or problems with our clients products
• Troubleshooting typical user issues.
• Monitoring stock levels
• Ensuring customers are receiving high quality products and making arrangements fix this if it is not the case
• Mentoring newly hired staff
• Knowledge of both written and spoken French (C1 minimum)
• Tier 2 supoprt experience preferred
• Google Apps Domain Certified would be an added bonus
• Experience in DNS, DHCP, Domain, URL, IP address, FTP, PING, TRACEROUTE
• Ability to work independently and efficiently
• Ability to understand and provide solutions to customers problems
• Ambition and willingness to learn and progress within company
• Possess empathy and understanding in order to deal with customers problems effectively
• Excellent both written and verbal communication skills
Up for the adventure?
If you fit the job description and are up for the challenge we’d love to hear from you today so get in touch!
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