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French Customer Support - Barcelona

Job Description

Our client is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide. It  is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.

Responsibilities
 
Contact Management:
 
Provide first class customer satisfaction at all times by taking necessary steps to assist and
support our customers.
 
Handle incoming customer contacts (via telephone, email, chat or other channels) while
creating and logging tickets into the system.
 
Make outbound contacts to consumers (via telephone and email) in response to generated
issues by following up with additional information or updates.
 
Ensure correct presentation of the client's corporate and brand images in all interactions.
 
Knowledge Management:
 
Attend all trainings to gain expert knowledge and understanding of all products
and procedures relevant to the service.
 
Improve knowledge database by assisting in the documentation of product FAQ and
updating evolving procedures.
Conditions:
-
Salary: Between 16.452,47 Euros gross/year and 20.000 Euros gross/year (bonus included)
depending on project!
 
 
Requirements
 
Native speaker with fluent English
 
Great teammate
 
Willingness to learn and apply new technologies
 
Analytical skills with demonstrated problem solving ability desired
 
Ability to operate in high pressure situations
 
Good technical skills and knowledge preferable
 
Excellent communication skills.
 

Ref: Fr Barcelona

Location

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