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|Job Title||French IT Support Representative - for a brand new project|
|Job Type||Permanent Contract, Full-Time Position|
|Date Posted||almost 2 years ago|
What is the job?
We are currently looking for a French Customer Service Agent for the Technical Support in Dublin. In this French job you will be providing first class support to customers on the phone and via email to any occurring issues regarding WIFI- and Network connections. You will be expected to maintain the database and, if necessary, give calls-back to customers to follow up and make sure that their problem has been resolved. You will not have a sales target but will be expected to upsell where possible. As an absolute multitasking team player you will be helping your French team to keep a nice working environment by assisting colleagues in case of any possible difficulty in resolving their customers' issues as well as active participating in team meetings.
This French job in Dublin is to start as soon as possible!
Who is our client?
Our client is an Irish-owned outsourcing company that delivers customer contact solutions on behalf of over 300 companies and organisations, including some global leaders. Due to expansion of one of their key-clients they have created brand new language jobs in Dublin which they are looking to fill as soon as possible.
Who are we looking for?
You are very welcome to send us your CV in English for this French Customer Service/IT Support job in Dublin, if you have:
- Excellent oral and written communication skills in French (near native level) plus excellent English;
- 1-2 years of experience in a contact centre environment or in computer networking;
- Strong interest and/or experience in IT plus basic knowledge of electrics and consumer electronics;
- Experience using WIFI - enabled products;
- Proven record in resolving customer issues;
- Target driven and an outgoing personality with great time management skills;
- If you are ready to relocate to Dublin as soon as possible.
Where is this language job based?
This multilingual job is based in Dublin which is the capital city of Ireland. The office is located in the southern centre of Dublin, jus a few minutes away from the major tourist attractions. It is the most populated area of Ireland with a population of approximately 1 million people. This city is thriving with things to do and places to see. Dublin has a rich culture with so much to do and see it would be a perfect place to start a multilingual job. Dublin has some of the best pubs and nightlife in the world. Also boasts many beautiful restaurants and it is only a stone’s throw away from Ireland’s beautiful countryside; Dublin is the perfect place to start any new multilingual opportunity.
Interview process and salary
The interview process for this French job will involve an initial quick phone screen that will be followed by two tests. The next step will be an in-depth HR interview. The starting salary is €23000 gross per annum and staying with the company will be rewarded: after 6 months you will receive €24,500 per annum which will increase to €26,000 after 12 months.
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