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French Level 2 Technical Support Specialist

Job Description

Leading French Intercom and Access Control company now expanding rapidly in the UK is looking for a
L2 Technical Support Specialist. You will be working in a newly created team and will assist mainly
trade professional, housing association, management agents and sometimes end-users. A full training
will be given.


This a Monday to Friday role based in London with no late shift.


ROLE:

  • Assisting professional clients in:
  • Installing products and troubleshooting technical issues and breakdowns.
  • Setting up, configuring products on management software
  • Assisting end-users on how to use our products
  • Manage the customer relationship through the life of the case and create an accurate log of interactions with customers
  • Maintain a strong relationship with the client


PROFILE:

  • Previous experience as a Technical Support, Desktop Support or IT Helpdesk technician
  • Ability to diagnose and troubleshoot basic technical issues
  • Technical knowledge of electronical, electrical devices, telecom, IT or IT network
  • Strong customer service skills
  • French would be a plus


SALARY:

  • Between 26k and £28k/pa

Ref: FR1

Location

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