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French Order Management Associate

Job Description

French Order Management Associate – Cork


Our client is a global Pharmaceutical company which provides financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Our client is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team. 


Responsibilities of French Order Management Associate :


The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.  

  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effective manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Experience with SAP O2C Module
  • Interaction Client Phone system
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint


Basic Qualifications of French Order Management Associate :

  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Associates Degree (or equivalent work experience)
  • Fluency in English & French language

·         Ability to handle complexity and utilize analytical skills, with attention to detail

·         Ability to proactively & effectively analyse & resolve problems

·         Ability to effectively prioritize and complete key tasks and deliverables

·         Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

·         Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO team members

Ref: 1368


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