French + English speaking position as Remote Desktop Manager Manager in Warsaw available!

Job Description

Company

Business enterprise operating in the field of technology and healthcare. The company has spread across 31 countries offering a wide range of software and hardware services and solutions including R&D, technology services, Remote Infrastructure Management, IT hardware, system integration, distribution of technology and telecom products. It has a unique management philosophy based on trust and transparency where the employee comes first.

Responsibilities

•  

  • First Level remote resolution of Desktop Support tickets  
  • 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010/2013)
  • supporting VPN and remote connection tools, in relation to Broadband and 3G technologies. 

Requirements

• A minimum of 2 years’ experience in Service Management/Management role with proven people management skills
• Minimum 4 years face to face experience required in Remote Desktop Support role with half of it with a private organisation preferably within manufacturing sector

• Fluent written and spoken French + English (C1);

• Queue Monitoring for call assignment in SLA, overflow Queue management
• Coordinate with OEM vendors for warranty and Spare support
• Drawing up Schedule services Plan , Coordination with Partner for scheduled/dispatch sites
• Active Directory user account administration experience.

Benefits

• • 2 week free accommodation
  • Gym membership
  • Life and health insurance
  • Lunch vouchers
  • Permanent job contract
  • Performance bonus
  • Supplement for picked language course
  • Bonus of 200-300 PLN for 2 weeks holidays per year
  • Bonuses for Christmas, b-days, weddings,  etc.
    • Opportunity to grow in your career
    • Low cost of living
    • Professional training provided by experts

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Keywords

Fluen English, fluent French + English, Call centre, customer services, BPO, language jobs, Manager, Warsaw, Poland

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