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French Procurement to Pay Analyst

Job Description

French Procurement to Pay Analyst 

 

Our client is a leading pharmaceutical company based in Cork, Ireland.

The role of a P2P Analyst – Exception Handling is to provide support to the Invoice Payment function. Having responsibility for Invoice Exception handling support to the BPO for Troubleshoot problems/issues with Invoices. Participate on projects/training related to process improvement or integration as the SME and share best practices across Zone 2 countries and BPO.

 

Responsibilities:

  • Support team members on invoicing process in P2P
  • Be seen as a “go-to” information resource for other team members
  • Liaison between managers and team members
  • Review key metrics and communicate to managers to ensure KPIs are being met.
  • Support training of new team members
  • Be point of contact in GBS for global P2P projects
    • Work with Global Process Owner for P2P and other Zones to support P2P global projects
    • Liaise with management team to ensure projects are aligned with GBS P2P vision
    • Review documentation associated with new global processes
  • Build Strong Working Relationships with and deliver quality services to:
    • Local Controllers and accountants for assigned affiliates
    • Other GBS functions: GA, O2C, CMS, etc.
  • Tier 2 support for P2P Answer Center
  • Tier 2 support for BPO AP activities
  • Action assigned inquiries (phone, email, instant message) per service level targets.
  • Mediate between Requisitioner, Buyer, Budget Analyst, and Vendor for exceptions outside normal process for Web Invoicing, EDI, and PO purchases
  • Issue Resolution for Invoice Upload Process
  • Override payment terms and expedite per local SOP with appropriate approval documentation
  • Maximize knowledge on SAP and imaging inquiry capabilities
  • Maintain and update procedures
  • Ensure proper training of BPO on all exception analyst activities.
  • Identify and participate on projects related to process improvement or integration as the exception analyst SME.
  • Implement process improvements related to exception analyst area.
  • Ensure exception analyst processes are aligned with global processes unless deviations are necessary for legal or regulatory reasons.
  • Ensure controls are maintained and in compliance with corporate policies.
  • Perform as internal SME on direct purchase orders and invoice processing
  • Build knowledge of SAP logic and structure related to GR/IR reconciliation and provide research and analysis support for GR/IR discrepancies
  • Build knowledge of SAP Return Delivery Notification processing and understand the interfaces to AP process flows
  • Perform as internal SME on paper invoicing exception process and imaging workflow
  • Perform as internal SME on e-Invoicing  exception process,  SAP workflow and IDOC exceptions
  • Content Owner for e-invoicing related procedures including responsibility for annual review
  • Web administrator backup and support
  • Web Invoicing - Review Daily Duplicate and Possible Duplicate Reports from Imaging and take action as necessary to resolve
  • Analyze and take action on weekly Aged PO Report
  • Review rejection and reversal metrics and look for trends.  Recommend actions to address trends.
  • BPO Support and AP Retained Activities: 
  • Analyze monthly Business Process Outsourcing operational metrics and liaison with BPO counterparts as needed to investigate and remediate root causes
  • Periodic monitoring of BPO activity for quality metrics not included in operational metrics or Service Level Agreement
  • Point person for BPO to consult in unusual AP matters not documented in SOPs
  • Primary responsibility for special handling PO invoices delivered directly to AP from business or General Disbursements (i.e. foreign invoice research)
  • Accurately track errors identified and develop targeted action plan to resolve
  • AP GBIP/SAP testing
  • Attend planning meetings to understand script and resource requirements
  • Support SAP testing, script execution and quality center documentation
  • Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.

Qualifications:

  • +3 years experience in P2P Purchasing
  • Fluent in FRENCH 
  • Effective team member with ability to work across a diverse and cross-functional work group.
  • Must be flexible and adaptable to change
  • Demonstrate strong interpersonal, written and oral communication skills
  • Advanced Research, analytical and issues resolution skills 
  • Must be able to multi-task and work well under pressure
  • Develop good relationships with various levels of personnel in Financial/Sourcing organization and third party service providers
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
  • Good time management skills.
  • Proficient with Microsoft Office software (Excel, Word, Power Point etc…)

Additional Skills:

  • SAP Experience (including Purchasing modules)
  • Excel data Analysis
  • Compliance and controls experience an advantage

Ref: 23455

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