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French Product Support Analyst

Job Description

Our client, a leading Global IT Service Company, employs almost 100,000 professionals in more than 30 countries. Committed to employee engagement they recognize that their team are the backbone of the business and what makes them special. They offer a diverse and professional workplace with above average salaries relevant to the location required.

Delegate International are now working with this impressive team based in Dublin, you will be working on their client’s site in a leading central Dublin business park, representing a huge well-known brand.

The Product Support Analyst is an immediate start working in an international and professional environment. Providing product / application support you will be analysing and troubleshooting issues relating to online adverts. You will have knowledge of HTML and JavaScript, to work on coding errors, creating HTML pages and identifying UI errors.

We are ideally looking for applicants who are already located in Ireland or who are willing to relocate independently. However we are willing to discuss with all suitably skilled applicants.



Troubleshoot and resolve complex Ad Serving issues
Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs)
Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development.
Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)


Fluent in written and verbal French and English
College degree with computer skills or relevant experience
Google products knowledge such as DFP, Adwords, Adsense is an advantage
Basic working knowledge in HTML, JavaScript
Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience
Analytical, technically minded and highly detail oriented

Ref: 2366


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