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French Product Support Analyst

Job Description

Be part of it

This exciting client is a leading global IT service company who are currently recruiting for a French speaking product support analyst who will be based in the bustling Irish city of Dublin! Our client places a heavy importance on how much they value their staff and this is reflected in the generous above average salaries that they offer. They recognise that employees play a large part in the successfulness of the business and prise themselves on the good relationships that employees are able to offer customers.
Your Challenge

The ideal candidate will be representing a huge company (who you probably interact with every single day!) providing product support analysing and troubleshooting online issues. You will be working in a professional environment, in an international team in one of the world’s most loved capital cities! If this sounds interesting to you, have a look at the task that you will be responsible for in this role:

•    Troubleshoot and resolve complex Ad Serving issues
•    Provide guidance and consultative technical expertise to front line General
Support and Service Relationship Managers (SRMs)
•    Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development 
•    Serve as a point of contact for projects led by our escalation management team to improve client experience and international operation effectiveness (User acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)

Your Resume 

•    Fluent in written and verbal French and English
•    Degree in a relevant area eg Computer science and/or relevant experience
•    Basic working knowledge in HTML and Javascript
•    Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience 
•    Analytical, technically minded and highly detail orientated

•    Google product knowledge such a DFP, Adwords and Adsense

Ref: 2714


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