French Speaking Customer Service Agents

Job Description

My client is currently seeking a fluent French speaking Contact Centre Agent.  You will have experience of working within Customer Services ideally within a call centre or a face to face environment. Applicants must be bilingual and fluent in both English and French and be able to demonstrate experience in providing excellent customer service if they wish to join this multinational, award winning, services company.

The French speaking Contact Centre Agents will receive exceptional training to support them in providing the best customer journey possible to customers when servicing the inbound calls. There will also a requirement to deal with queries via e-mail so the ability to communicate in writing is also important. Opportunities exist for both Contact Centre Agents and Contact Centre Team Leaders due to continued growth.

Responsibilities:

• Handle all incoming calls efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
• Respond timely and professionally to all e-mail requests/written communication as appropriate.
• To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
• Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
• Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
• Whilst on the telephone, face to face or when writing to a customer represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

Skills & Experience:

• Flunet in English and French (this will be assessed)
• Experience of providing exceptional customer service
• Good telephone manner
• Strong PC skills

This is an exciting opportunity for French speaking Contact Centre Agents to join a large international services company who values its employees by offering a competitive salary and a great range of other benefits. Hours of 08:00 and 18:00 Monday-Friday and 08:00-16:00 Saturday.

Interested?

Apply now

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