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French Speaking Customer Service Supervisor

Job Description

French Speaking Customer Service Supervisor

West London

Salary Competitive + benefits

The company:

Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London as a supervisor. You will mentor and develop the team and ensure they can excel through encouragement and empowerment.

You need to have:

  • Perfect fluency in English AND French
  • Some understanding of Norwegian is desirable
  • Experience within customer service. Ideally with B2B clients.
  • Experience in a leader or supervisor role.
  • Impeccable organisation skills with the ability to prioritise
  • Strong analytical skills
  • An excellent communicator and problem solving
  • Adaptability and attention to detail.
  • Computer literate

What you'll do:

  • Assisting the team by performing the tasks with them
  • Updating and reviewing daily /weekly reports and weekly meetings with managers.
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Liaise with company management to support and implement growth strategies
  • Evaluate and manage staff's performance
  • Assist with staff recruitment as well as training when needed.
  • Supporting the Sales teams to contribute to sales growth and targets
  • Develop and build relationships with key accounts
  • Assist in supporting other areas of Customer Services when required

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH3832


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