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|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||French Speaking Customer Service Supervisor|
|Job Type||Permanent Contract, Full-Time Position|
|Location||West London, London|
|Date Posted||10 days ago|
French Speaking Customer Service Supervisor
Salary Competitive + benefits
Our client, a well established organisation within the creative / interior design sector is looking for someone to join their team based in West London as a supervisor. You will mentor and develop the team and ensure they can excel through encouragement and empowerment.
You need to have:
- Perfect fluency in English AND French
- Some understanding of Norwegian is desirable
- Experience within customer service. Ideally with B2B clients.
- Experience in a leader or supervisor role.
- Impeccable organisation skills with the ability to prioritise
- Strong analytical skills
- An excellent communicator and problem solving
- Adaptability and attention to detail.
- Computer literate
What you'll do:
- Assisting the team by performing the tasks with them
- Updating and reviewing daily /weekly reports and weekly meetings with managers.
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Liaise with company management to support and implement growth strategies
- Evaluate and manage staff's performance
- Assist with staff recruitment as well as training when needed.
- Supporting the Sales teams to contribute to sales growth and targets
- Develop and build relationships with key accounts
- Assist in supporting other areas of Customer Services when required
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
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