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French Speaking Customer Support

Job Description

Be part of it

Working for this client, you will be representing one of the top sporting brands in the world. You will be part of a team of enthusiastic, passionate workers. They are currently looking for someone who has an interest in both the Sports industry and Customer Service to join this friendly and sociable team! They are a great company to work for and offer many perks including attendance bonuses and health insurance!

Your challenge 

Your role within this organisation will be to take inbound calls from customers and prospective customers about clothing/products. You will ideally be someone who keeps up to date with the sporting environment and latest sporting gadgets. If you are an individual who has great people skills, has an interest in sport and is keen to expand their international experience you could be who we are looking for! As a customer service representative you will be offering support to customers in a wide range of sporting products via both phone and email. You will also listen effectively to customer issues/queries and providing them with educated and satisfactory solutions. Besides, your task include logging detailed and accurate case notes to ensure optimal assistance for customers. 

Your resume

•    Fluent in French and English
•    Minimum of a higher education degree/qualification
•    Highly IT literate with a good understanding of the internet and MS office
•    Software related knowledge would be a bonus!
•    Flexible with regards to hours
•    Excellent communication skills both written and verbal
•    Ability to build rapport with customers and maintain good working relationships
•    Enthusiastic and dynamic individual who is passionate about providing good service 
•    Have experience/an interest in the sporting industry
•    Work well as part of a team, highly organised and detail orientated

Up for the adventure?
Then we want to hear from you today, so get in touch!

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