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French speaking customer support agent to Porto, Portugal

Job Description

French-speaking customer support agent to Porto, Portugal, North of Portugal

Our client is a French Company, the worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.

We are currently searching French speaker that can start to work on the 13.04.2020.

Due to the current events - the Training and first weeks of work will be done remotely, you will stay safe at home - so is mandatory you have a PC/Laptop with good internet connection.

After this global issue is fixed you will be working at the office in Porto.

Responsibilities

  • Inbound Customer service for bookings, purchases of services or goods
  • Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts
  • Management of changes, adjustments, complaints and any other customer concerns.

Your Profile

  • Fluent in French and good command of English
  • Willing to start an international experience – work abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Experience in customer service (preferred)

Our Offer

  • Fixed Salary + bonus
  • Free annual flight to the home country
  • Private health insurance
  • Free Portuguese language courses, water sports, soft trekking and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarization phase
  • Ample opportunity to grow and evolve within our organization

Job Type: Full-time

Ref: portoptfr

Location

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