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Dutch Speaking Customer Support

Job Description

Dutch Speaking Customer Support – travel related

Amsterdam. Netherlands

€19,344 per year 

Candidates must already be in the Netherlands to attend open day.

Objective:

The support professional will be responsible for taking inbound calls from prospective customers with regards to travel bookings, handling customer inquiries in a professional manner while providing the highest level of customer service. 

  • Offering customer service to end users  in relation to a wide range of  products
  • Answering emails from customers
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for customers

Experience and personal skills needed:

  • Intermediate vocational education (MBO)
  • You have strong typing and PC skills
  • Native level Dutch  language
  • Software related knowledge and aptitude is a plus
  • Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
  • You are interested in fashion
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.

We offer you:

  • Salary 1612 per month (gross)
  • Monday till Friday 09:30-18:00
  • An exciting full time job in a young international environment
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
  • Attendance bonus system (700 yearly)
  • Referral bonus system
  • Possibilities for development and promotions
  • Pension plan

Ref: sm878998778897ams

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